Sap Service Cloud

Repeat Customers, happy customers and raving fans of your products and Services, SAP C4/HANA Service Cloud can make this all happen
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Today Customers are more empowered than ever before, have high expectations and better choices. Companies need to be better informed and require presence through several channels.

Service reps need to have better insights at the right time about the Customers in order to ensure they meet and exceed Customer expectations and gain an edge over competitors by providing a highly engaging and compelling Customer experience. SAP Service Cloud helps in achieving Digital Transformation by helping deliver end to end Service Management.

So how does SAP Service Cloud revolutionizes Customer Service and experience?

Cx

PROVIDE RELEVANT INSIGHTS AT THE RIGHT TIME

Cloud

PERSONAL TOUCH IN CUSTOMER INTERACTIONS

Inspinnoc Technologies

SERVICE CUSTOMER’S PER THEIR CHOICE OF CHANNEL

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BE FLEXIBLE, BE AVAILABLE ANYWHERE/ANYTIME, BE MOBILE

SAP-Hybris-Cloud-for-Service

ACCESS TO BACKEND INTERGATED SYSTEMS IN REAL TIME

OMNICHANNEL

Provide service to your Customers through any channel they choose to interact with, be it social media, community, video chat or a storefront. Seamless Ticket and Case Management, define various level of approvals, define various routing rules

RELEVANT INSIIGHTS

Provide Service reps with the armor of all the relevant information required by them for providing a compelling service to Customers, be it resource availability to maximize efficiency or collaboration and knowledge base about the Products

INTERACTIONS PERSONALIZED

Wow your Customers by enabling information availability to Service agents about Customer’s past interactions like order history, service tickets, preferences and choices, etc. in the interaction cycle of Service agent with Customer

MOBILITY

Agility and faster turn around times are few things which drive Customer retention. Providing field service agents with Mobile access to service their Customers, information on inventory and order spares, etc. while on the go can highly increase productivity of the field agent and in turn greatly enhance the Customer experience. Responsive offline capability to provide a much higher level of flexibility to service agents

CUSTOMER INFORMATION FROM ENTERPRISE

Being tightly connected to the Enterprise systems helps enriching Customer information and greatly simplifies the processes and helps achieve a connected process flow, this helps orchestrating the Customer experience

KNOWLEDGE MANAGEMENT

Provide contextual and most relevant information by using collaboration from SAP JAM. Customer feedback and behavior tracking helps in improving Customer service

Manage Customer Installations
Built in Resource Scheduler for Technician allocation
Manage Service Contracts and Maintenance Plans
Parts confirmation, Ordering and Returns Management
End to end Service Planning & Management
Finance, Controlling and Logistics Integration